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Privacy Policy

Last updated: July 10, 2026

1. General Provisions

This Privacy Policy governs the manner in which VMaxi Print EOOD, UIC BG204823271, with its registered office and address of management at: Sofia, 69 Shipchenski Prohod Blvd., hereinafter referred to as the “Controller,” processes the personal data of visitors and customers of the website www.pony-print.com.

We process your personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Personal Data Protection Act, and applicable Bulgarian law.

2. Information about the administrator

VMaxi Print EOOD

EIK: BG204823271

Address: Sofia, 69 Shipchenski Prohod Blvd.

Email: work@pony-print.com

Phone: +359 88 831 6407

3. What personal data do we collect?

Depending on the services you use, we may process:

  • first and last name;
  • phone number;
  • email address;
  • shipping address;
  • company information (when issuing an invoice);
  • information about orders placed;
  • IP address;
  • device and browser information;
  • information about visits to the website;
  • data provided via the contact form.

We do not collect special categories of personal data (sensitive data).

4. For what purposes do we use personal data?

Personal data is processed for the following purposes:

  • processing and fulfilling orders;
  • delivery of ordered products;
  • issuance of accounting documents;
  • communication with the client;
  • payment processing;
  • improving the website's performance;
  • analysis of consumer behavior;
  • protection against abuse and fraud;
  • compliance with legal obligations.

5. Legal Basis for Processing

The processing is carried out on the following grounds:

  • performance of a contract;
  • taking action prior to entering into a contract;
  • legal obligation;
  • legitimate interest;
  • consent, when required.

6. Online Payments

When paying by credit card, payment information is processed by Stripe.

VMaxi Print EOOD does not store credit card numbers, CVV codes, or other sensitive payment data.

7. Delivery

To fulfill orders, we provide the necessary information to the courier company Speedy, including:

  • name;
  • phone;
  • shipping address;
  • Shipping information.

8. Cookies and Tracking Technologies

This website uses cookies and similar technologies.

The categories used include:

  • essential cookies;
  • functional cookies;
  • analytics cookies;
  • marketing cookies.

We use:

  • Google Analytics;
  • Meta Pixel.

These services help us analyze website traffic and the effectiveness of our advertising campaigns.

If necessary, we will request your consent via a cookie banner.

9. Who We Share Personal Data With

Personal data may be disclosed to:

  • Stripe – payment processing;
  • Speedy – delivery;
  • Google – analytics services;
  • Meta Platforms – marketing analysis;
  • SuperHosting.BG – hosting services;
  • accounting and auditing firms;
  • government agencies, when required by law.

We do not sell personal data to third parties.

10. Shelf Life

We retain personal data only for the period necessary to fulfill the relevant purpose.

The usual deadlines are:

  • accounting documents – 10 years;
  • order data – in accordance with applicable law;
  • customer profiles – until they are deleted or until they are no longer needed;
  • analytical data – in accordance with the settings of the respective services.

11. Protection of Personal Data

We implement appropriate technical and organizational measures to protect against:

  • unauthorized access;
  • unauthorized modification;
  • loss;
  • destruction;
  • unauthorized disclosure.

12. Your Rights

You have the right to:

  • access;
  • for correction;
  • for deletion;
  • the right to restrict processing;
  • portability;
  • the right to object to the processing;
  • to withdraw your consent;
  • to file a complaint with the Personal Data Protection Commission.

13. Contacts

If you have any questions regarding the processing of personal data, please contact us:

VMaxi Print EOOD

Sofia, 69 Shipchenski Prohod Blvd.

Email: work@pony-print.com

Phone: +359 88 831 6407

14. Policy Changes

VMaxi Print EOOD reserves the right to update this Privacy Policy in the event of changes in legislation, the services used, or the company’s operations.

The current version will always be posted at www.pony-print.com.